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CityCash

CityCash is a Loyalty Scheme for all General and Corporate Season Ticket Holders, as well as Gold Members, to reward their loyalty to the Club.

Below is an infographic highlighting the ways in which CityCash can benefit you. You can also find full FAQs here.

Qualifying Season Ticket Holders and Qualifying Members have automatically been enrolled in to the CityCash Scheme for the Season for which their Season Ticket or Membership is valid. Those who purchase a Season Ticket, a Half Season Ticket or Membership after the CityCash start date will automatically be enrolled in to the CityCash Scheme 48 hours after registration.

By continuing to be enrolled in to the CityCash Scheme, you are deemed to have accepted and agree to be bound by the terms and conditions of use, which can be viewed here.

Qualifying Season Ticket Holders who are also Gold Members will be entitled to Season Ticket Holder CityCash Scheme amounts only.

If you are not currently a Season Ticket Holder or Member and would like to take advantage of our CityCash Scheme, please call the Ticket Office on 0845 345 1400. For additional information regarding Memberships, click here. If you have any queries regarding the CityCash Scheme, please email citycash@cardiffcityfc.co.uk.

The 2017/18 CityCash Scheme will run from 1st June 2017 until 31st May 2018.

Qualifying Season Ticket Holders and Qualifying Members will receive the following Starting Balances:

  • Season Ticket Holder - £5 (available from 1st August 2017, or 48 hours after the purchase has been processed if after 1st August 2017)
  • Half Season Ticket Holder - £2.50 (available 48 hours after the purchase has been processed)
  • Qualifying Member - £2 (available from 1st August 2017, or 48 hours after the purchase has been processed if after 1st August 2017)

Additionally, Qualifying Season Ticket Holders that have purchased their Season Ticket for 2017/18 within the Early Bird Window (10th March 2017 at 9:00 until 7th April 2017 at 23:59 for General Season Ticket Holders and 10th March 2017 at 9:00 until 9th May 2017 at 23:59 for Corporate Season Ticket Holders) will receive an additional Starting Balance of £5 into their CityCash account. This will be available from 1st August 2017.

All Qualifying Season Ticket Holders and Qualifying Members can earn CityCash on the purchase of:

  • Full-price Merchandise items (at list price only unless otherwise stated by the Club)
  • Qualifying Home League Match Tickets*
  • Hospitality Packages
  • Corporate Club Events (as determined by the Club)
  • Additional Rewards (as determined by the Club)

*Home League Match Tickets refers to tickets purchased for League matches played at Cardiff City Stadium 2017/18 during the normal Season.

CityCash is awarded on the Qualifying Spend amount minus booking and delivery fees. Qualifying Spend means the total price paid to the Club after the value of any CityCash redemption has been excluded from the transaction. For example, if a Qualifying Season Ticket Holder bought a £20 Home League Match Ticket which was partly paid for using £5 of CityCash, the Qualifying Season Ticket Holder’s Qualifying Spend would be £15.

General and Corporate Season Ticket Holders

General and Corporate Season Ticket Holders earn the following CityCash:

  • 10% on full-price Merchandise items (at list price only unless otherwise stated by the Club) (£40 spent = £4 CityCash)
  • 5% on Qualifying Home League Match Tickets (£40 spent = £2 CityCash)
  • 2% on Hospitality Packages (£99 spent = £1.98 CityCash)
  • 2% on Corporate Club Events (as determined by the Club) (£50 spent = £1 CityCash)
  • Additional Rewards (as determined by the Club)

Note: CityCash is not earned on booking and delivery fees.

End of Season: Additional Rewards

  • Attend Every League Home and Away Match 2017/18 = £15
  • Attend Every League Away Match 2017/18 = £10
  • Attend 20 League Away Matches 2017/18= £8
  • Attend 15 League Away Matches 2017/18= £6
  • Attend 10 League Away Matches 2017/18= £4

Note: League Home and Away matches refer to League matches played during the normal Season.

Note: End of Season Additional Rewards will be added 48 hours the last fixture of the normal Season.

Gold Memberships

Gold Members earn the following CityCash:

  • 5% on full-price Merchandise items (at list price only unless otherwise stated by the Club) (£40 spent = £2 CityCash)
  • 2% on Home League Match Tickets (£40 spent = £0.80 CityCash)
  • 1% on Corporate Tickets (£99 spent = £0.99 CityCash)
  • 1% on Corporate Club Events (as determined by the Club) (£50 spent = £0.50 CityCash)
  • Additional Rewards (as determined by the Club)

Note: CityCash is not earned on booking and delivery fees.

End of Season: Additional Rewards

  • Attend Every League Home and Away Match 2017/18 = £15
  • Attend Every League Away Match 2017/18 = £5
  • Attend 20 League Away Matches = £4
  • Attend 15 League Away Matches = £3
  • Attend 10 League Away Matches = £2

Note: League Home and Away matches refer to League matches played during the normal Season.

Note: End of Season Additional Rewards will be added 48 hours after the last fixture of the normal Season.

CityCash earned on full-price Merchandise items will be available after 30 days in-line with the club’s returns policy. CityCash cannot be earned on Matchday Programmes, Postage or Carrier Bags.

CityCash earned on Qualifying Home League Match Tickets and Hospitality Packages will be available 48 hours after the fixture date.

End of Season: Additional Rewards will be available 48 hours after the last fixture of the normal Season. Events and other Additional Rewards will be determined on a case by case by the Club.

CityCash is awarded to the Fan Number of the lead purchaser given at the time of purchase only.

You will receive a monthly Loyalty Statement on the 1st working day of every month via email, containing a link to your personalised URL which can be accessed via an internet connection at any time to view your current balance and transaction history. Please ensure that your contact details are up-to-date by logging in to your account on the E-Ticketing Website or the Official Online Store. You can also check your balance in person at the Ticket Office or the in the Cardiff City Store.

All Qualifying Season Ticket Holders and Qualifying Members can redeem CityCash on the purchase of:

  • Merchandise items (at list price only unless otherwise stated by the Club)
  • Qualifying Home League Match Tickets*
  • Corporate Club Events (as determined by the Club)
  • 2017/18 Half Season Ticket
  • 2018/19 Season Ticket
  • 2017/18 & 2018/19 Membership

*Home League Match Tickets refers to tickets purchased for League matches played at the Cardiff City Stadium 2017/18 during the normal Season.

CityCash can be redeemed on Merchandise items in person at the Club Store or online at www.cardiffcityfcstore.com until 31st May 2018. Just present your Season Ticket or Membership Card prior to payment, or log in to the Official Online Store using your email address and password to redeem your CityCash. If you are not already registered online, please visit www.cardiffcityfcstore.com or www.eticketing.co.uk/cardiffcity where you can create a new account. Please ensure that you activate your account prior to purchase.

CityCash can be redeemed on Home League Match Tickets, 2017/18 Half Season Tickets, 2018/19 Season Tickets and 2017/18 or 2018/19 Memberships in person at the Ticket Office or over the phone by calling 0845 345 1400 until 31st May 2018. It is not currently possible to redeem your CityCash on ticketing online.

CityCash can be redeemed on selected Corporate Club Events (as determined by the Club) over the phone by calling the Club’s Commercial Department on 0845 345 1405.

CityCash cannot be spent against the value of any Cup or Away Match Tickets, as well as Hospitality Packages or selected Corporate Club Events (as determined by the Club). CityCash also cannot be redeemed on Matchday Programmes, Postage and Carrier Bags.

For any refund in which CityCash was used as part payment, the CityCash amount used as payment for that purchase will be reinstated. For example, if you purchase a ticket for £20 which is paid for with £5 CityCash and £15 in cash and the item is returned, you will be refunded £5 back to your CityCash balance and given £15 in cash.

CityCash can only be redeemed by one individual Season Ticket Holder or Member per transaction.

If you have any queries regarding the CityCash Scheme, please email citycash@cardiffcityfc.co.uk or click here for FAQs.

Terms & Conditions apply (click here).