This season we enlisted the Football Supporters' Federation to aid us in the production of a brand new Supporter’s Charter which sets the standard for the industry for documents of its type.
In developing the Charter we assessed every area of the club from our disability programmes all the way through to away ticketing procedures. To ensure that this document was not only informative, but also added value to the fan experience we enlisted a focus group of fans as well as the FSF to ensure that no stone was left unturned.
Our Charter sets our promise to fans to provide the best possible match-day experience for all of those that visit the stadium. We actively encourage feedback from you, the fans, through the document to ensure that we continue to provide a service that meets your needs in all areas of the club.
This document can be found if youclick here.
David Craig, vice chair of Cardiff City Supporters’ Trust, said: "We applaud the club’s actions in involving Football Supporters’ Federation (FSF) in the development of this Supporters’ Charter.
"We are pleased at the efforts the club is clearly making to ensure that home fans – as well as away supporters – wherever they sit have the best possible match-day experience, so they keep coming back to the stadium.
"The Charter is comprehensive and indicates a clear commitment by the club to supporters and the communities it serves. We see this charter evolving over the years and communication with fans will remain key. The challenge now for the club is to deliver on its promises and, we hope, supporters play their part in making it the success it deserves to be."
These comments were backed up by Amanda Jacks from the Football Supporters' Federation, who said: “We were delighted to be approached by Cardiff City and asked for assistance in drawing up a new charter for the club. We were very impressed by their willingness to ensure the Charter was as informative and helpful as possible to the match going supporter.”
“The charter can mean as little or as much to the club as they choose and it was a pleasure to work with a club who so obviously wanted it to be more than a document hidden away on their website. We hope that their example will raise the bar and encourage all clubs to invest time and effort in their Club Charter.”
Click here for your own copy of the Charter in PDF format
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