ACCESSIBILITY INFORMATION FOR DISABLED SUPPORTERS

Cardiff City Football Club work hard to provide the best facilities we can for our disabled supporters and pride ourselves on being inclusive for all. We understand and recognise that disabled supporters may need assistance when visiting Cardiff City Stadium to enjoy their experience.  Therefore, we offer a number of reasonable adjustments based on individual needs.

Disability Access Officer

The Club's Disability Access Officer (DAO) is Adam Gilliatt.  He can be contacted via email at adam.gilliatt@cardiffcityfc.co.uk , over the phone by calling 0845 365 1115 or in person at Cardiff City Stadium.

Season Tickets, Match Tickets and Memberships

Disabled Supporters are able purchase Season Tickets, Match Tickets and Memberships at the appropriate price band. All of them are sold subject to availability.
Tickets purchased will include a second ticket for their personal assistant (if required). This is subject to the supporter meeting the below criteria:

•    Higher or middle rate care component – Disability Living Allowance (DLA).
•    Presentation of a Doctor’s note stating a personal assistant is required.

Wheelchair Users

Wheelchair users are accommodated in a number of areas around Cardiff City Stadium, all allow the personal assistant to sit alongside them.

All areas in which wheelchair users are located offer good lines of sight.

Cardiff City Stadium has seven accessible entrances, these are, Main Reception, Corporate Entrance Two, Gates Five, Seven, Ten, and Corporate Entrance 16 for home supporters and Gate Twelve for visiting supporters. There are lifts at the entrances where supporters are located on the upper levels.

Ambulant Supporters

General match seating is available for Ambulant Disabled supporters in accessible areas of the Stadium.

We have a number of easy access seats for supporters to use with no or minimal stepped access. These are close to accessible amenities and entrances.

Please advise the ticket office at the time of booking your match tickets.

Blind or Visually Impaired Supporters

Cardiff City Stadium currently does not offer a match audio described commentary service on a match day. This is due to demand in recent seasons. For any supporters who wish to listen to match commentary we recommend supporters listen in to Cardiff City Player HD for premium Club Commentary. BBC Radio Wales also broadcast a live match commentary for each fixture. The frequency for BBC Radio Wales is 103.9 FM.

Deaf or Hard of Hearing Supporters

Cardiff City Stadium has induction loop equipment in the Stadium Ticket Office, Stadium Superstore and Stadium Reception.

On match days at Cardiff City Stadium, information is displayed on the stadium screens and announced via the Public-Address System.

Headsets are not currently available for supporters to listen to match commentaries.  Any supporters who do wish to listen to match commentaries are recommended to listen to Cardiff City Player HD or BBC Radio Wales.

Supporters with Learning Difficulties

Supporters with learning difficulties can normally be accommodated within any area of the stadium.  If a person with a learning difficulty feels that seating in the stand may not be suitable for them, please contact the Club’s Disabled Access Officer to discuss your requirements further.

Accessible Toilets

Cardiff City Stadium has accessible toilets located all around the stadium. All accessible toilets operate using a ‘radar’ key system. We would advise you to bring your ‘radar’ access key with you when visiting us. Should you not have your key with you on an event day please see your nearest steward who will be able to arrange access.

Accessible Parking

Cardiff City Stadium offers excellent car parking facilities to both home and away supporters.  All accessible parking bays for home supporters are issued as seasonal parking permits. Accessible parking bays are available for away supporters on match days. Away supporters are asked to contact their Club for further information.

Drop Off Point

Cardiff City Stadium has a drop off point for any supporters requiring the use of this service.  We ask you to contact the Disabled Access Officer in advance of your visit so the Car Park Manager can be notified and the appropriate arrangements can be made.

Assistance Dogs

Supporters wishing to attend an event at Cardiff City Stadium with an assistance dog must contact the Disability Access Officer so we can ensure that the appropriate tickets and arrangements have been made before visiting.

Temporary Mobility Restrictions

Supporters suffering from temporary mobility restrictions (e.g. broken ankle) that could affect their access to the stadium or seating areas should contact the Disability Access Officer before the game to arrange alternative seating and/or access. Please note this is subject to availability.

CCDSA

The Club work closely with Cardiff City Disabled Supporters Association who are an independent organisation representing all Cardiff City disabled supporters. To find out more or contact the CCDSA please contact the Club’s Disabled Access Officer.