2020/21 Season Tickets | Streaming Vouchers & Credit

Ticket News
With the 2020/21 Sky Bet Championship season set to commence behind closed doors, Cardiff City FC can provide the following update to Season Ticket Holders, following dialogue with its Supporters’ Club.

With 13,000 Season Tickets sold for the upcoming campaign, we’d like to thank those who have committed once again for their loyalty in these unprecedented times. Your continued support of the Bluebirds is greatly appreciated.

All 2020/21 Season Ticket Holders will be eligible to apply for a Cardiff City TV streaming pass, enabling them to watch the Bluebirds' home league matches while access to CCS is restricted.

In addition, to compensate for matches played behind closed doors, Season Ticket Holders applying for a streaming pass will also be entitled to a partial credit that can be used towards a 2021/22 Season Ticket.

This credit will be calculated from the pro-rata price of each behind-closed-doors match on your 2020/21 Season Ticket, minus the price of a Cardiff City TV Match Pass (£10) for each of these fixtures. Please note, £10 is the minimum Match Pass price permitted under the EFL’s newly agreed framework.

Alternatively, Season Ticket Holders may choose not to apply for a streaming pass, and will instead receive a full pro-rata credit against behind-closed-doors matches, for use towards a 2021/22 Season Ticket.

Credit amounts will be totalled periodically, with our intention to reconcile and confirm ahead of 2021/22 Season Ticket renewals.

To be eligible for a streaming pass, you must purchase a valid 2020/21 Season Ticket and claim your pass by Sunday 4th October, after which point Season Tickets will no longer be available. 

Claiming your streaming pass

Season Ticket Holder streaming passes are accessible via the ticketing section of your Bluebirds Club Account here as of 3pm on Tuesday 8th September.

Once logged in, click on ‘Buy Available Products’ and under the ‘Buy: Voucher’ section, select '20/21 Season Ticket Holder Stream Pass’. Once the pass is in your basket, proceed to confirm the purchase.

Your pass will then be listed under the 'vouchers' section at tickets.cardiffcityfc.co.uk. You will receive a confirmation email explaining how to redeem your code to watch the Bluebirds' home league games on Cardiff City TV here.

Once you have applied for a streaming pass, you will be unable to opt out of this service until fixtures resume at full capacity.

If you have problems accessing your account, or require help creating one, please email queries@cardiffcityfc.co.uk.

If you are having problems applying for your steaming pass, please contact the Ticket Office via email at tickets@cardiffcityfc.co.uk.

Streaming FAQs & support

Cardiff City TV’s live video content is available via desktop, mobile browser and the official Cardiff City FC app.

Recommended browsers for watching live video are Mozilla Firefox and Google Chrome.

You can check if you have activated your Season Ticket Streaming Pass or see your active Cardiff City TV subscriptions here.

If you experience any technical issues while streaming, please email cardifftvsupport@streamamg.com for support during the match in question.