Update for Season Ticket Holders & Match Ticket purchasers

Ticket News
3 weeks ago
With the remainder of the 2019/20 Sky Bet Championship season being played behind closed doors, Cardiff City FC can confirm the following options for Season Ticket Holders and Match Ticket purchasers.

From Monday 15th June at 2pm, supporters have the choice of receiving a Ticket Office credit or donating the amount to the club’s Academy (with associated benefits), in lieu of a refund. See below for further detail.

To take advantage of the following options, all supporters will need to log in to or create their Bluebirds Club Account. For assistance in doing, so CLICK HERE.

Please find a step-by-step guide to the process here.

Options for 2019/20 ST Holders & Corporate ST Holders

Please note, the following options also apply to Flex5 Members with unclaimed matches.

  • Option 1: Academy donation

The value of your pro-rata refund will be donated directly to the Cardiff City Academy.

You will be given free access to stream all remaining games of the 2019/20 regular season via Cardiff City TV.*

Click here & log in from Monday 15th June at 2pm to claim. 

  • Option 2: Ticket Office credit for 2020/21

The value of your pro-rata refund will be given in the form of Ticket Office credit, for use upon Cardiff City Stadium’s reopening for supporters.

You will be able to use the credit for one of four options in 2020/21: (1) Season Ticket renewal, (2) Flex Tickets, (3) Half Season Tickets, (4) Match Tickets.

You will be given free access to stream all remaining games of the 2019/20 regular season via Cardiff City TV.*

You will be entered into a competition, with 10 fans winning our 2020/21 home shirt and VIP hospitality for you and a guest, upon Cardiff City Stadium’s reopening for supporters.

Click here & log in from Monday 15th June at 2pm to claim.

Should you instead opt for a cash refund, you will receive a pro-rata cash refund and will forego your status as a Season Ticket Holder, along with associated benefits. You can do so from Monday 15th June at 2pm, by logging in here.

Car Park Season Ticket Holders also have the above options (minus associated ST benefits) of donating the pro-rata value to the Academy, exchanging it for 2020/21 Ticket Office credit or receiving a pro-rata refund.

Options for 2019/20 Match Ticket & Matchday Hospitality purchasers

Please note, these options also apply to Preston North End (A) Match Ticket purchasers.

  • Option 1: Academy donation

The value of your refund will be donated directly to the Cardiff City Academy.

Click here & log in from Monday 15th June at 2pm to claim.

  • Option 2: Ticket Office credit for 2020/21

The value of your refund will be given in the form of Ticket Office credit, for use upon Cardiff City Stadium’s reopening for supporters.

You will be able to use the credit for one of four options in 2020/21: (1) Season Ticket renewal, (2) Flex Tickets, (3) Half Season Tickets, (4) Match Tickets.

Click here & log in from Monday 15th June at 2pm to claim.

You may also request a refund at the above time by logging in here.

T&Cs apply. All Season Ticket Holders and matchday ticket holders must respond by 30th June 2020 (5pm) in order to be eligible for the above options. From 1st July 2020, those who have not taken advantage of these options will automatically be issued with Option 1 of their associated purchase. 

For general ticketing queries, please email tickets@cardiffcityfc.co.uk. For Corporate or hospitality queries, email commercial@cardiffcityfc.co.uk.

* Please allow up to 48 hours for receipt of your unique streaming code by email. Supporters are requested to ensure that their information is fully up to date and that their junk filter allows incoming @cardiffcityfc.co.uk emails in order to receive their codes promptly. For any technical issues regarding streaming, please email cardifftvsupport@streamamg.com. Season Ticket holders taking advantage of options 1 and 2 will have access to all nine remaining Championship fixtures. Those purchasing individual streams for games (outside of these offers) will be limited to games that have not been taken by the host broadcaster, Sky or international broadcasters.