Premier League commends Bluebirds for matchday fan experience

Club News

Cardiff City FC has been highly commended in the 2018/19 Premier League Fan Experience report.

Almost 40,000 Premier League match attenders were surveyed across all clubs - with nearly 2000 of them being Cardiff City match attenders - between October 2018 and January 2019. The survey was aimed at: “understanding the opinions of fans towards the matchday experience.”

As stated within the feedback: ‘Cardiff City Matchday Fan Experience Survey respondents are very positive about the overall matchday experience, the match atmosphere within Cardiff City Stadium, and about the Club overall.’

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Cardiff City’s Matchday Fan Experience Score was rated at 79.0 (out of 100), compared to a Premier League average of 71.5. This was the sixth highest rating in the top flight. Cardiff City Stadium was rated as having the best children’s facilities in the division, whilst rating very highly on several facility metrics.

The report also commended the Club’s communications across its website, social media and email; it’s community engagement, family facilities and matchday staff.

In total, 94% of people surveyed responded positively towards the Club: a 27% increase from our 2013/14 results.

Speaking on Cardiff City FC Foundation's Foundation Day this evening, Cardiff City CEO & Executive Director Ken Choo said: “I’m delighted with the matchday experience report that has been published by the Premier League this week.

"We pride ourselves on the hard work put in to ensure that our supporters have the best possible experience when visiting the club on matchdays, and I am thrilled that our club's efforts have also been recognised by our supporters and the Premier League.

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“I would like to thank our staff at Cardiff City FC and Cardiff City FC Foundation for their continued work. Today's Foundation Day has highlighted not only the excellent efforts undertaken at Cardiff City Stadium on a matchday but also those of our hard-working staff throughout the year to make a real impact on people’s lives in our local communities.

“We have had such a tangible effect on the local community, in conjunction with the Cardiff City FC Foundation. As we celebrate their tenth anniversary today, they’ve now invested over £10 million into sports and education activities, working with more than 230,000 people. I think we can all see the impact they’ve made in that time.”

As loyal supporters of the Bluebirds, you help to make Cardiff City Stadium matchdays extra special. If you’re celebrating a birthday, anniversary or milestone, or have a story you think we should know about, email We’ll be in touch!