Cardiff City supporters

Customer Charter

View Cardiff City Football Club’s Customer Charter for the 2023/24 season below.

Our Charter is designed to help you, the supporter, understand the Club’s many policies, in order to make your experience with us as enjoyable and memorable as possible. This document covers a wide range of aspects.

Cardiff City Football Club is dedicated to providing the best possible matchday experience for all fans that visit Cardiff City Stadium.

At the heart of everything we do here at Cardiff City is our loyal and passionate fan-base, which is why we actively encourage fans to give us any feedback they may have. Whether it’s positive or negative, we want to hear from you, as we strive to make our matchday experience the best it can be.

If you’d like to give feedback, please email our Head of Fan Engagement Amy James (, Disability Access Officer Ben Jones (, or Supporter Liaison Officer Paul Corkrey ( You will receive a response within three working days.

All feedback and comments received are key to improving the service we deliver to you. This document is intended to further improve communication channels between the Club and our fan base.

Thank you for your continued support.