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My Bluebirds Rewards

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My Bluebirds Rewards - our new loyalty and incentives programme - is now live for Season Ticket Holders and Club Members, starting from the 2021/22 season, with fans receiving their Season Ticket Cards this week.

Affiliate Partners

As part of our new loyalty and membership scheme, fans can earn loyalty points to spend on the rewards portal through spending with affiliate retailers both online and in-store.

Fans will receive their multi-functional cards this week (w/c 13th Sept) which operates as their Season Ticket that allows them access to stadium on matchday, and as a pre-paid payment card if they choose to activate.

The payment feature is powered by Pingit for Clubs by Barclays which provide the payments service on your card. The card can be used at Cardiff City Stadium, Cardiff City FC SuperStore and anywhere else that accepts Visa as a payment method. Once you make your first purchase with chip and pin, you can then use the card for contactless payment.

Loyalty points can be earned by completing rewardable activities on the portal, engagement with the Club and spending with affiliate retailers. You can find an extensive list of rewardable activities under ‘Earn Points’ on the My Bluebirds Rewards portal. You can spend the points you have accrued on the portal marketplace, prize draw and auction.

We have a huge list of partners where fans can earn loyalty points that include Sainsburys, Primark, B&Q, Adidas and MyProtein UK. Other affiliates include hotels & experiences, sportswear, broadband & insurance, health & fitness, confectionary, men’s & women’s clothing and more. There will be more partners added to My Bluebirds Rewards as the season unfolds.

Some partners operate both online and in-store, others operate either online or in-store only. In order to earn points when purchasing with online affiliates, you must click their link within the portal, otherwise the points will not be rewarded. Please refer to the portal to see where you can spend with each affiliate, partner offers and their exceptions.

To activate your membership card for Pingit for Clubs you must be 16 or older and a UK resident who only pays tax in the UK. A UK personal current account is required to register for Pingit for Clubs. If you choose not to activate your card for payment, your membership card will still provide access to your club.

To begin the registration process, firstly download our Official Cardiff City app. Here you can find My Bluebirds Rewards and Manage Pre-Paid Card. Click My Bluebirds Rewards and log in using your Membership ID number which can be found on your card. Secondly, go to Manage Pre-Paid Card and follow the instructions. In this area, managed by Barclays, you can find your PIN code, load funds and manage your pre-paid card account.

Fans will need a Bluebirds Club Account linked to their Fan ID in order to log in to the portal and manage their pre-paid card.

How to activate and top up your card

Fans must register their card to activate the payment service via the club app subject to Barclays eligibility requirements and terms & conditions; simply click Manage Pre-Paid Card on the app and follow the steps.

The card will enable members to accelerate their loyalty point earnings by using the pre-paid card at Cardiff City Stadium, the SuperStore and at any location that accepts Visa as a payment method. Fans will earn loyalty points based on specific interactions with the Club, which they can then redeem for exclusive rewards or money-can’t-buy experiences on the My Bluebirds Rewards portal.

Fans can earn 150 loyalty points for activating their new card for payment, 50 points for their first-time spend using the card and 1 point per £1 spent with affiliate retailers. There will be promotional loyalty point offers with affiliate retailers throughout the season too!

You can add money on to your card by selecting the ‘Top up’ button on the ‘Manage Card’ screen in the ‘Manage Pre-Paid Card’ area of the club app. Or you can set up a regular top up amount when your balance falls below a chosen amount by selecting ‘Auto Top-up’. If you choose to use this feature, once the balance of your Pingit for Clubs card falls below the value you’ve set, the app will automatically top up your Pingit for Clubs card using your chosen debit card so that you can continue to make transactions.

Please refer to the Terms & Conditions and FAQs below that cover:

  • Bluebirds Rewards
  • Earning Points
  • Redeeming Points
  • Claiming Rewards
  • Managing Your Pre-Paid Card
  • Setup & Registration
  • Account Support
  • Card
  • Functionality Support
  • Other
  • Auto Top-Up

For membership, access or loyalty point queries please contact us directly via rewards@cardiffcityfc.co.uk.

For queries relating to payments, you can contact the Barclays Helpdesk on 0333 200 1012.