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Customer Charter & Supporter Code of Conduct

View Cardiff City Football Club’s Customer Charter and Supporter Code of Conduct for the 2021/22 season below.

 


Our Charter is designed to help you, the supporter, understand the Club’s many policies, in order to make your experience with us as enjoyable and memorable as possible. This document covers a wide range of aspects.

Cardiff City Football Club is dedicated to providing the best possible matchday experience for all fans that visit Cardiff City Stadium.

At the heart of everything we do here at Cardiff City is our loyal and passionate fan-base, which is why we actively encourage fans to give us any feedback they may have. Whether it’s positive or negative, we want to hear from you, as we strive to make our matchday experience the best it can be.

If you’d like to give feedback, please email our Head of Fan Engagement Amy James (amy.james@cardiffcityfc.co.uk) or Supporter Liaison & Disability Access Officer Ben Jones (ben.jones@cardiffcityfc.co.uk). You will receive a response within three working days.

All feedback and comments received are key to improving the service we deliver to you. This document is intended to further improve communication channels between the Club and our fan base.

Thank you for your continued support.