Cardiff City Stadium from the sky...

Ticket Office Credit Update: 29/01/21

Ticket News
Cardiff City FC can provide the following update to supporters holding outstanding Ticket Office credit.

With matches at Cardiff City Stadium continuing to be played behind closed doors, all outstanding Ticket Office credit balances will remain valid through to the 2021/22 campaign.

Ticket Office credit details:

Ticket Office credit can be used towards home league tickets and Season Tickets purchases, up to and including the 2021/22 Season.

Credit amounts will be totalled periodically with our intention to reconcile and confirm ahead of 2021/22 Season Ticket renewals.

Your Ticket Office credit balances will be credited to the voucher section of your individual ticketing accounts following the conclusion of the current 2020/21 campaign.

  • 2019/20 Season or Match Ticket purchasers who opted for Ticket Office credit to be redeemed in the 2020/21 season will now be able to use this credit for the 2021/22 season. 
  • 2020/21 Season Ticket Holders who opted for a Streaming Pass will have their Account credited with the value of their Season Ticket, minus a £10-per-game deduction (from the first home league fixture following the redemption of their Streaming Pass).
  • 2020/21 Season Ticket Holders who did not opt for a Streaming Pass will have their Account credited with the full value of their Season Ticket.
  • Supporters who paid a 20% Covid Shield Deposit to hold their seat for 2021/22 will have their account credited with the full value of their deposit. This credit will be eligible for use towards a 2021/22 Season Ticket.

In order to receive future Ticketing updates, please ensure that your Bluebirds Club Account information is up to date and that you are opted in to Ticketing news. Help on how to do this can be found here:

For general ticketing queries, please email

Useful Links:

Season Tickets 20/21 Season Launch

Season Tickets 20/21 Stream Passes + Credit Information

Ticketing Terms & Conditions for the 20/21 season are available in the Ticketing section of the Customer Charter